Troubleshooting

Fixes for installation, compatibility and loading problems

• How to contact support Email [email protected], or open email and chat support from the Support button inside the add-in.
• How to upgrade Microsoft Word 365 Update Word 365 to the latest build from File then Account, which is what DraftPilot needs to perform at its best.
• What version of Microsoft Word am I using? Find your Word version and build number, on Windows and on Mac.
• DraftPilot not loading? The usual causes: a read-only or protected document, an older .doc file, or Word privacy settings that block add-ins.
• DraftPilot Compatibility with MS Word Perpetual Licenses from before 2022 (e.g., Office LTSC 2021 and earlier) Why Office LTSC 2021 and earlier cannot run the add-in, and what to do if you see the old perpetual license warning.
• DraftPilot Compatibility with recent MS Word Perpetual Licenses (Office LTSC 2024 and similar, 2022–2024) Why perpetual licenses issued between 2022 and 2024 support only part of the add-in, and how to get the full feature set.
• DraftPilot Not Showing in Word Desktop (But Works in Word Online) Word Desktop is almost always signed in to the wrong Microsoft 365 account, or to none at all. How to check and fix it.
• White label domains and IP addresses The DraftPilot domains and IP addresses to pass to your IT team if the add-in loads completely blank.
• How to take a screenshot Shortcuts for capturing the whole screen, the active window or a selected area, on both Windows and Mac.