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  3. IT and Support

IT and Support

  • How to contact support
  • Downloading DraftPilot from the Microsoft App Store
  • How to deploy DraftPilot using Integrated Apps
  • Minimum system requirements
  • What version of Microsoft Word am I using?
  • How to upgrade Microsoft Word 365
  • SAML and OKTA single sign-on
  • Setting up Azure for SSO and provisioning
  • How to set up SCIM provisioning
  • Network requirements: allowlisting DraftPilot for your firewall or web proxy
  • What safeguards are in place to protect my data in DraftPilot?
  • DraftPilot not loading?
  • DraftPilot Not Showing in Word Desktop (But Works in Word Online)
  • "This add-in could not be started" in Word
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  • DraftPilot Compatibility with recent MS Word Perpetual Licenses (Office LTSC 2024 and similar, 2022–2024)
  • DraftPilot Compatibility with MS Word Perpetual Licenses from before 2022 (e.g., Office LTSC 2021 and earlier)
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How to upgrade Microsoft Word 365

Last updated: 18 March 2025

To get best performance from DraftPilot, you ideally want to be using the latest version of Microsoft Word 365.

To upgrade on Windows

In the menu bar, click the File in the top left hand corner.

From there, click on Account in the sidebar, and then Update Options.

Click “Update Now” - this will update your version of Office. (you will be prompted to close Word to allow the update to happen)

DraftPilot

AI contract review, playbooks, research, and drafting for in-house legal teams, inside Microsoft Word.

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