IT and Support
Installation, sign-in and provisioning, security, network setup, compatibility, and fixes for common problems.
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How to contact support
Email [email protected], or open email and chat support from the Support button inside the add-in.
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Downloading DraftPilot from the Microsoft App Store
Install the Word add-in from the Microsoft App Store, with a one-minute video for anyone who has not added an add-in before.
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How to deploy DraftPilot using Integrated Apps
Instructions for IT teams deploying the add-in through Integrated Apps in the Microsoft 365 admin centre.
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Minimum system requirements
The Office versions and builds the add-in supports on Windows, Mac and the web, and which older versions will not work.
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What version of Microsoft Word am I using?
Find your Word version and build number, on Windows and on Mac.
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How to upgrade Microsoft Word 365
Update Word 365 to the latest build from File then Account, which is what DraftPilot needs to perform at its best.
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SAML and OKTA single sign-on
Service provider details and step-by-step setup for SAML sign-in with Microsoft Entra ID and with Okta.
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Setting up Azure for SSO and provisioning
For IT teams: create the DraftPilot enterprise application in Azure, assign a user group, and turn on automatic provisioning.
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How to set up SCIM provisioning
Connect Azure AD so users are added and removed automatically, starting with the SCIM token on your Organization page.
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Network requirements: allowlisting DraftPilot for your firewall or web proxy
The domains IT teams need to allow through a firewall, web proxy or SSL inspection so the add-in can load.
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What safeguards are in place to protect my data in DraftPilot?
Where contracts and playbooks are stored, what OpenAI retains, and the hosting options available on the Enterprise plan.
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DraftPilot not loading?
The usual causes: a read-only or protected document, an older .doc file, or Word privacy settings that block add-ins.
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DraftPilot Not Showing in Word Desktop (But Works in Word Online)
Word Desktop is almost always signed in to the wrong Microsoft 365 account, or to none at all. How to check and fix it.
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"This add-in could not be started" in Word
What to do when the DraftPilot task pane shows an ADD-IN ERROR, and how to tell whether your network is blocking it.
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"A new version of this app is available"
This message means a DraftPilot update is ready. Close the add-in and open it again to pick up the latest version.
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White label domains and IP addresses
The DraftPilot domains and IP addresses to pass to your IT team if the add-in loads completely blank.
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DraftPilot Compatibility with recent MS Word Perpetual Licenses (Office LTSC 2024 and similar, 2022–2024)
Why perpetual licenses issued between 2022 and 2024 support only part of the add-in, and how to get the full feature set.
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DraftPilot Compatibility with MS Word Perpetual Licenses from before 2022 (e.g., Office LTSC 2021 and earlier)
Why Office LTSC 2021 and earlier cannot run the add-in, and what to do if you see the old perpetual license warning.
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How to take a screenshot
Shortcuts for capturing the whole screen, the active window or a selected area, on both Windows and Mac.