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IT and Support

  • How to contact support
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  • Minimum system requirements
  • What version of Microsoft Word am I using?
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  • DraftPilot not loading?
  • DraftPilot Not Showing in Word Desktop (But Works in Word Online)
  • "This add-in could not be started" in Word
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  • White label domains and IP addresses
  • DraftPilot Compatibility with recent MS Word Perpetual Licenses (Office LTSC 2024 and similar, 2022–2024)
  • DraftPilot Compatibility with MS Word Perpetual Licenses from before 2022 (e.g., Office LTSC 2021 and earlier)
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White label domains and IP addresses

Last updated: 5 February 2026

If you find that the add-in is completely blank, without loading anything, this could be because your IT department may need to white label some domains and IP addresses.

Pass this along to your IT team:

Domains

https://app.draftpilot.ai

https://api.draftpilot.ai

https://api-us.draftpilot.ai

IP Addresses

52.51.148.88

52.208.145.228

DraftPilot

AI contract review, playbooks, research, and drafting for in-house legal teams, inside Microsoft Word.

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