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Troubleshooting

  • How to contact support
  • How to upgrade Microsoft Word 365
  • What version of Microsoft Word am I using?
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  • DraftPilot Compatibility with MS Word Perpetual Licenses from before 2022 (e.g., Office LTSC 2021 and earlier)
  • DraftPilot Compatibility with recent MS Word Perpetual Licenses (Office LTSC 2024 and similar, 2022–2024)
  • DraftPilot Not Showing in Word Desktop (But Works in Word Online)
  • White label domains and IP addresses
  • How to take a screenshot
  • "This add-in could not be started" in Word

How to contact support

Last updated: 18 March 2025

You can either email us at [email protected] or access Support straight from the add-in:

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DraftPilot

AI contract review, playbooks, research, and drafting for in-house legal teams, inside Microsoft Word.

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